Refund Policy

1. Overview

This Refund Policy outlines when and how we process refunds. We do not offer returns on any product; for our return policy please see our Return Policy. Please read this policy carefully before making a purchase.

2. Refund Conditions

Refunds are only provided in the following cases:

• Damaged products: If you receive a product that is damaged when it reaches you, we will process a full refund or replacement after verification.
• Defective products: If the product is defective or not as described, we will process a full refund or replacement after verification.
• Lost in transit: If your order is confirmed lost in transit by the courier, we will process a full refund after verification.

Refunds are not provided for change of mind, wrong order by the customer, or any reason outside the conditions above.

3. Refund Processing

3.1 Method: Refunds are processed to the original payment method used for the purchase (e.g. the same card, UPI, or wallet).

3.2 Timeline: Once your claim is approved, we will process the refund within 7–10 business days. The amount will be credited to your original payment method. Depending on your bank or payment provider, it may take additional time for the credit to appear in your account.

4. How to Claim a Refund

If you believe your case qualifies for a refund (damaged, defective, or lost in transit), please contact us as soon as possible:

• Phone: 7036732010
• Email: support@ijackpaperproducts.com
• Or use our Contact Us page

Please provide your order number, a brief description of the issue, and (for damaged or defective items) photos or videos if possible. We will review your claim and respond within 2–3 business days.

5. Contact for Refund Queries

For any questions or concerns about refunds, please contact us:

Business Hours: Monday – Friday: 9:00 AM – 6:00 PM IST | Saturday: 10:00 AM – 4:00 PM IST

6. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be effective when posted on this page. The "Last Updated" date at the top will reflect the latest revision.